Contact BCS Background Screening
Have a question about pricing, turnaround times, or a report you’ve already ordered?
Our customer support team handles employment, MSB background screening, tenant, healthcare, and personal background checks every day, and we’re ready to help by phone, email, or mail.
Ways to Reach Our Team
Mailing Address
1172 South Dixie Hwy – #257,
Coral Gables, FL 33146
Frequently Asked Questions
What’s the fastest way to get help from BCS Background Screening?
Email support@usabackground.com any time and our team will reply
within a matter of hours or call us at (800) 661-0278 during business
hours.
What are your customer support hours?
Our support team is available Monday through Friday, 9:00 AM to 6:00 PM Eastern Time. Email requests are answered 24/7/365. Our quality review team works 24/7/365, but does not answer phone calls.
How do I open a new background check account?
Select Open an Account and complete the short signup form. Once verified,
you’ll receive login credentials protected by Multiple Authentication
Factor (MAF) so your account stays secure from day one.
Is my account protected if it stores applicant or payment data?
Yes. Every BCS Background Screening account, business and personal
alike, uses Multiple Authentication Factor (MAF) login security to help
keep your data and reports safe.
How can I check the status of a background check I’ve ordered?
Log in to your client account to view real-time order status, or
contact our support team by phone or email with your order reference
number.
Do you support both business and personal background check accounts?
Yes. We offer separate account types for employers, landlords, and
organizations, as well as individuals ordering a personal background
check, each secured with MAF login.
Ready When You Are
Open a business or personal account in minutes. Every login is protected
with Multiple Authentication Factor (MAF), so you can order and manage
background checks with confidence.